Can I Change/Cancel My Order ?
Yes, you may change/cancel your order if it is not yet dispatched. To do so, please log into the ‘My Orders’ page or get in touch with our support team at [email protected] with your order number and your request . You will need to do so as soon as possible as orders are sometimes shipped immediately.
What Is The Minimum Order Value Required To Place An Order ?
There is no Minimum order, However there may a delivery charge for low value orders.
How Do I Know My Order Has Been Confirmed ?
A confirmation email will be sent to your registered email address.
What Happens If An Item Ordered Is Out Of Stock ?
Our support team will get in touch with you and a refund request will be put in motion. For pre-paid orders the refund will be processed directly into your debit/credit card account used to make the payment or via a gift card. It usually takes 10-15 working days from when the refund request was raised for the amount to reflect in your account. The gift card once issued, can be used right away.
How Can I Check The Status Of My Order ?
If you have logged in while placing the order, you can view your order status in the ‘My Orders’ Tab. If you have placed the order as a guest your details won’t reflect in the ‘My Orders’ section but don’t worry, we will send you timely updates via email and SMS apprising you of your order status.
How Do I Redeem My Store Credit/Voucher ?
You can redeem your store credit in the “Cart” page. There is a drop-down on that page that enables you to redeem the credit stored against your account.
What Are My Wishlist Products ?
We try our best to keep the store stocked at all times, however in case a situation arises where you are unable to find your favorite product, you can add it to ‘ My Wish list’. Once the product is available, we attempt to inform you within 24 hours for you to log back on and add to your shopping cart.
We have a number of payment methods. Choose the one that is most convenient for you.